Dental Office Policies

Cancellations & Rescheduling

We’ve kept essential steps in place to guarantee ease and reassurance throughout your appointments.

In our office, we know life can throw curveballs that may delay your arrival for a scheduled visit. To best help all our patients and meet their needs well, we ask for at least two business days’ notice if you need to change or cancel an appointment. This helps avoid missed appointment fees.

If you’re running late, we may not have enough time to start or finish your planned treatment. We might need to reschedule in these cases to ensure you get the best care possible. We thank you for understanding and working with us to keep our schedule running smoothly for everyone. Your cooperation helps us provide top-notch service to all our patients – we appreciate it!

Dental Emergency Appointments

Horizon Family Dentistry understands the unexpected nature of dental emergencies that can occur at any moment; our dedicated team is committed to offering prompt care as quickly as possible and will do their utmost to accommodate you should any such incident arise. In such an instance, please reach out immediately so we may help quickly.

Financial Policies

Our clinic typically asks for payment at the time of service. Please talk to our office manager before booking if this isn’t possible. We take Visa, MasterCard, Interac Direct Payment (IDP), and cash for your ease.

Those without health insurance must pay in full when making an appointment. We’ll give you a detailed account statement to review all treatments received, ensuring clarity.

We offer payment plans for extensive treatments. Please set up a meeting with our Treatment Coordinator to discuss options and estimates.

We aim to make payment straightforward for all patients, regardless of their insurance status or treatment needs.